Features

Everything You Need in a PBX - Free!

IVR, call queues, call recording, agent monitoring, skill-based routing, voicemail, conferencing - and an AI voice engine!

Enterprise-grade features with no per-user fees, no feature gates, and no time limits.

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Inbound Call Handling

IVR, smart call routing, queues, and voicemail — everything to handle incoming calls professionally from the first ring.

IVR Auto-Attendant (Interactive Voice Response)

Call Recording

Individual Voicemail for Users

Call Queues — Round Robin, Ring All, Overflow

Skill-Based Call Routing

Centralized Voicemail for Queues/Teams

Centralized Voicemail for Queues

Office Hours Management

Outbound Calling

Smart routing and full call controls for outbound calls. Need predictive dialers and automated campaigns? See our Add-Ons.

Least Cost Routing — automatically selects the cheapest trunk for each call

Caller ID Management — maintain your business identity on every outbound call

Click-to-Call via API — trigger outbound calls from any application

Call Controls — Hold, Transfer, Mute, Conference on every call

Outbound IVR — use the same IVR trees for automated outbound call flows

Aavaz Trunk — global dialing out of the box, no separate SIP provider needed

Quick Local Provider Setup — preset configurations for local SIP providers, get connected fast

Call Controls

Full in-call controls for agents and users — transfer, hold, conference, and more. Available on every call.

Hold

Mute

Add Calls to Conference

Attended Transfer

Blind Transfer

Ease of Use

The simplest PBX interface on the market. No technical degree required.

Web-Based Administration — manage everything from your browser

Intuitive UI — most tasks accomplished in a few clicks

Guided Setup Wizard — go from install to live calls in minutes

Self-Service for Users — users manage their own extensions and voicemail

Call Center Features

Real-time agent monitoring, coaching, and call intervention - powerful add-ons to turn your PBX into a call center.

Silent Listen - monitor live calls without the agent or caller knowing

Whisper - coach agents during calls, only the agent hears you

Barge In - join a live call when intervention is needed

Call Recording - record calls for training, compliance, and quality review

Agent Performance Monitoring - track agent activity in real time

General

Flexible, customizable call features with easy setup.

Dial by Directory - find and call colleagues instantly

Standard SIP Support — no proprietary protocols

Preset Configurations with Telecom Providers (If missing we will add it for you)

Music on Hold — keep callers engaged while they wait

Support Multiple Language

Conference Rooms

FAQs

Frequently Asked Questions

Common questions about Aavaz PBX features, IVR, SIP trunks, and deployment.

Contact Support

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